La Casa del Havana Club Ashtrays does not sell items to persons under the age of 18. By agreeing to these Terms and Conditions you commit to being over 18.

La Casa del Havana Club Ashtrays conforms itself to EU-OFAC regulatory law and to the Dutch "Rabobank" sanction policy.

Security On This Site

When you place an order with us, the final checkout phase is hosted by Sisow on a secure server. We do not have access to your credit card details (exept for when you explicitly present them to us) at any time during the ordering process (offline-exempted). Sisow is one of the worlds largest and most well established payment providers on the Internet. They work with all major banks and credit card companies to provide a fully integrated service.

Privacy Statement

La Casa del Havana Club Ashtrays is committed to protecting your privacy. We value our customers privacy and undertake not to share any personal information gathered during the course of your transaction with any other party. We will collect information from you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We will only contact you by email in the event of a query relating to your order, or by telephone if a number is supplied. We will not email you in the future for marketing purposes (unless you opt into our mailing list) nor pass your details to a third party. The type of information we will collect about you during the ordering process includes: Your name, address, phone number and email address. The information we hold will be accurate and up to date with your last order. The personal information we hold, will be held securely in accordance with the Data Protection Act. We may use technology to track the patterns of behaviour of visitors to our website. This can include the use of 'cookies', which would be stored on your browser. You can usually modify your browser to prevent this. The information collected in this way can be used to identify you unless you modify your browser settings. All information is collected by La Casa del Havana Club Ashtrays and not a third party. Should you have any further concerns do not hesitate to contact us,  0031611499617 or email mail@lcdh.amsterdam

• Customs & Excise : Each country has its own laws regarding the import/use of tobacco products manufactured or not and we strongly recommend that you contact your local authority for a complete and official copy of the rules. Everyone dealing with tobacco should know that strict laws exist and should be followed. We leave the interpretation of the laws to the customer and we will not be held responsible for any offences.  

• If an item is not in stock and we can not get it in time, your order will be refunded on the same day. 
• La Casa del Havana Club Ashtrays reserves the right to check the customer’s creditworthiness. By placing an order, the customer agrees that such a check may be carried out. La Casa del Havana Club Ashtrays may cancel an order if the customer is not creditworthy or if he/she has one or several outstanding invoices at La Casa del Havana Club Ashtrays.  

• If the client is entitled to a reimbursement due to damaged shipment or a lost package made by the private courier, the amount will be credited to his or her customer account, to be used for the next order at La Casa del Havana Club Ashtrays. The client may request direct reimbursement to credit card or bank/post account if justified.   

• We reserve the right to alter the price or specification of goods supplied by us at any time without prior notice. All goods are sold subject to the prices prevailing at the time of purchase. In the event that either the chosen product is unavailable or the price has changed you will be informed before your order is processed. We reserve the right to alter the price or specification of goods supplied by us at any time without prior notice. All goods are sold subject to the prices prevailing at the time of purchase. In the event that either the chosen product is unavailable or the price has changed you will be informed before your order is processed. 

1.       Delivery: We hope to deliver your order right away, all goods are generally dispatched by Recorded Delivery or Special Delivery in Holland. Orders for Holland should be received within 3-5 working days. Orders for the EU should be received within 5-7 working days and international orders are generally received in under 28 days. The customer becomes responsible for delivered products, even if delivery has been made at the alternative delivery point. 
In the event that an item is out of stock, delivery times may take longer. We will always notify you by email or your preferred method of contact.

Important: We only despatch goods to the billing address of the card holder which will require signature upon receipt.  

• Goods ordered may be subject to the customs fees and import duties of the country to which you have your goods shipped. The customer or receiver of the goods will be liable for any such fees. La Casa del Havana Club Ashtrays are not liable for these fees, nor will they accept returns as a result of these fees. All other conditions of sale apply. If you have any questions or comments about our conditions of sale, you should e-mail us.